We at Khoobsurat Eva follow very customer friendly policy to ensure your purchases are free of any stress or any issues. We are always with you, before and after your purchase. As an additional measure, we encourage everyone to read through the following terms & conditions prior to making a purchase.
Please ask ask for as many questions as you wish to before confirming your order including fabric type, design, measurements, or anything that helps you make your decision. We would love to respond and assist you with ordering. You can simply reach out to us on Email, Instagram or even Whatsapp. We are just a message away and our team is available 24x7 365 days!
WHEN EXCHANGE IS NOT ACCEPTED?
Exchange not accepted due to color Difference. 10-15% Color difference might be there due to screen resolution and lights.
Exchange not accepted if Customer does not like the material or colour of the product order. As we use best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order.
Exchange not accepted due to any other reasons leading to sudden change of mind after placing the order.
EXCHANGE DUE TO SIZE ISSUES
Please refer to size chart mentioned on each product page before confirming your order. In case if you are not sure about your size, we would love to assist you in finding the perfect size for you. If you still face issues with the size once you receive the product, please contact us - You can call us directly or whatsaap us on 9829206606/9602466288 mentioning order number and the details mentioning the issue you are facing within 2 days once you receive your order. Our team will be assisting everyone on case to case basis. Kindly take a note we can not assure you of offering the exchange as it depends upon availability of your size in your design at that time. Additionally, it will involve INR 200 additional charges per item to cover logistics expenses incurred with reverse pick-up and re-dispatch of your order.
Please take a note of the fact that no size exchange will be facilitated for articles on sale!
EXCHANGE DUE TO DAMAGED PRODUCTS
It’s extremely unlikely for you to receive damaged / defective or incorrect product, as we have our QC team carefully checking all outfits before dispatching them. However, in rare scenario if you face such issues, we would be happy to assist you with the exchange of the same. Please call us directly or whatsaap us on 9829206606/9602466288 with details of the issues you are facing along with order opening video for verification purpose along with product images within 2 days once you receive your order. All returns will be subject to our verification. Once your return request is received and verified – we will notify you of the approval or rejection (along with valid justification). Once it’s approved, we will arrange for the reverse pick up and dispatch a replacement of the same product your way if available. In case it’s not available we would provide you a store credit of the same amount. Validity of credit voucher issued will be of 60 days.
RETURNS / EXCHANGES FOR INTERNATIONAL ORDERS
Kindly note that orders received from overseas are not eligible for returns or exchange.