🔁 Returns & Exchanges – The Khoobsurat Eva Way

Style made simple. Confidence made effortless.

At Khoobsurat Eva ,your satisfaction is always in style. Whether it’s a size swap or a quick change of heart, our return and exchange process is designed to be smooth, fair, and fashion-forward—just like you.

✅ What’s Eligible for Return or Exchange?

You can request a return or exchange within 7 days of delivery via our Return Portal

Eligible Reasons

  • Sizing issues
  • Damaged or incorrect products
  • A change in style preference

Product Return Conditions:

  • Unworn, unused, and in original condition
  • In original packaging, with tags and invoice intact

👠 Size Not Right?

Let’s Make It Right.

  • Additional exchanges come with a ₹99 shipping fee 
  • Prefer to self-ship? Contact us to find out about the process.

     

    🛠️ Received Something Damaged or Incorrect?

    We’ve got you covered.

    • Report the issue within 48 hours of delivery
    • Upload a photo on our Return portal or email us at khoobsurateva@gmail.com
    • We’ll arrange a free replacement or issue full store credit

🚚 Change of Mood ? Need to Return the product

  • Initiate a return request at our Return Portal
  • For any additional returns, ₹99 reverse shipping fee may apply and will be deducted from your store credit couponPrefer to self-ship? No problem—just contact us to know the details


    💳 Store Credits – Flexible Fashion

    We do not issue monetary refunds, but we offer store credits (gift cards) that give you full freedom to shop again—on your terms.

    • Issued for the full product value once your return is approved
    • Can be used partially or fully across any number of purchases
    •  6 Months Validity — shop when it suits you best
    • Shipping charges from your original order are not included in the credit amount 

    ✨Why 6 Months Validity?

    Because we launch new collections Every Month . Your store credit lets you explore fresh styles whenever you're ready. Fashion waits for no one but your credit does.

    KINDLY NOTE : NO exchange on International ORDERS

Questions? We're here to help!

Call us or Whatsapp

9829206606/9602466288

Monday to Friday , 12 PM to 7 PM